Council chief executive offers to meet baby ashes families
A report published on Monday revealed infants had been cremated with adults in Aberdeen.
The chief executive of Aberdeen City Council has offered to meet families affected by the baby ashes scandal.
Angela Scott said she would apologise personally to the parents of children cremated in Aberdeen.
A report published on Monday revealed babies had been cremated with adults at the city's crematorium, a practice its authors called "unethical and abhorrent".
It criticised an earlier inquiry by Aberdeen City Council which failed to uncover evidence of wrongdoing and said staff had lied to investigators during a review by Lord Bonomy.
The National Cremation Investigation also raised fresh concerns about crematoriums in Glasgow, Dunfermline and Kirkcaldy.
At a full council meeting on Wednesday, Ms Scott told councillors: "The findings of this important investigation are being fully and urgently addressed.
"We must never forget the impact there has been on families by past actions at the crematorium."
She added: "Our processes and procedures have been comprehensively overhauled. These same failures will not occur again."
Ms Scott said she would present evidence to the council in August that changes have been made at Aberdeen Crematorium.
Earlier this week, Gillian McDermott, whose daughter Eve was cremated there, said: "We were informed that Eve had been cremated by herself but because staff believed there would be no ashes, they didn't check afterwards.
"Eve's ashes will probably have been mixed in among the ashes of the adult who was cremated after her."
The National Cremation Investigation began following the revelation that staff at Mortonhall in Edinburgh had secretly been burying the ashes of babies for decades.
The review, led by former lord advocate Dame Elish Angiolini, examined 200 cases at 14 crematoriums.
Dame Elish's report said: "The truth is that ashes would have been recoverable if any care or interest had been shown in recovering the ashes. Instead, the reality was one of years of malpractice unnoticed by senior management.
"There was, quite simply, no interest in recovering ashes from foetuses and babies and no effort put into attempting to do so."
It found evidence that joint cremations may have happened when staff were trying to get home from work earlier.
An operator was asked in what circumstances an infant's coffin would be cremated alongside an adult's and answered: "I suppose it would just be for example if you were working late. It probably meant the difference in finishing at 7pm as opposed to 8pm."
Parents were wrongly told no remains were left when babies under 18 months old were cremated.
Dame Elish called this claim "extraordinary" and "inexplicable".
Aberdeen City Council said in May 2014 that all ashes from cremated children were being recovered.
But Dame Elish's report says that in early 2015 staff at the crematorium had "not been briefed at all to allow them to have an accurate understanding of the physiology of the bones of foetuses, stillborn babies and infants".
A dedicated phone line has been set up to address any concerns or enquiries arising from the National Cremation Investigation report on 01224 522 255.