MSP in fresh challenge to RBS over mobile banking vans
Jeane Freeman wants bank to match service provided by East Ayrshire's leisure trust.
An East Ayrshire MSP has issued a fresh challenge for Royal Bank of Scotland to improve accessibility to mobile banking vans.
Jeane Freeman has made the move after East Ayrshire Council's leisure trust revealed two new wheelchair accessible mobile libraries earlier this month.
Having closed branches in Dalmellington and Maybole and three other services set to end, the SNP politician wants the bank to provide more help to those with mobility issues.
She said: "It is almost a year since I first met with RBS to raise the issue of accessibility but so far they have failed to make any positive steps towards improving their service.
"Not everyone wants to, or can use either telephone or internet banking which seems to be the only so called solution RBS are willing to offer"
"East Ayrshire Leisure Trust's investment in these accessible vehicles is excellent but it does raise the serious question why the tax payer backed Royal Bank of Scotland can't offer a similar vehicle."
"RBS's failure to act has quite simply been disgraceful. So come on RBS, what's your excuse now?"
A Royal Bank of Scotland spokesman challenged the politician's claims.
In a statement the bank said: "We know it can be difficult news for some of our customers when we decide to close a branch.
"We are committed to ensuring that our customers and communities are able to continue accessing quality banking services. We have created two brand new roles to support our customers; a Community Banker and a TechXpert.
"Community Bankers serve their local area, providing customers with personal assistance and support to access the right banking options for their needs, as well as helping them to achieve their financial plans and goals. TechXperts are dedicated to supporting our customers with training and support with digital skills.
"We also have a fleet of mobile branches which travel throughout Scotland. If at any time our disabled, or elderly customers have difficulty in accessing the services provided by their mobile branch, we encourage them to speak directly with a member of our staff.
"There are options available to help them, including potentially serving their needs from their home."