Patients less satisfied with GP services, survey finds
Respondents were positive about care but unhappy they could not see their preferred doctor.
Satisfaction with access to Scottish GP services has continued to fall over the past year, according to a survey.
A total of 71% of patients rated the overall arrangements for getting to see a doctor positively in 2015/16.
The rating has dropped one percentage point from the previous year and is down 10% since 2009/10.
More than 100,000 people registered with a GP practice in Scotland responded to the survey on their health and care experience.
The majority of respondents were positive about the actual care and treatment they received, with 87% rating their overall experience as excellent or good and 95% agreeing they were listened to by their doctor.
While a majority also reported a positive experience of accessing GP services, downward trends continued in a number of areas.
These included the percentage of patients able to see their preferred doctor, down two percentage points from 2013/14 and six percentage points since 2009/10.
A Scottish Government spokeswoman said: "This survey shows that nearly nine out of ten patients positively rated the care they received from their GP, with the vast majority of patients continuing to feel as though they receive a good service from their local GP surgery.
"This is testament to the hard work and dedication of primary care teams across the country in striving to provide their patients with the highest possible standard of care.
"Over 90% of patients also said they were able to see or speak to a doctor or nurse within two working days, with an increase in the number of respondents happy with their GP opening hours.
"However, we recognise that there is more work to do to support GP services, both to improve patient care and to put the profession on a sustainable footing for the future."
The spokeswoman highlighted primary care investment of £85m over three years, including £13m to develop new ways for GPs to work in multi-disciplinary teams, more support to speed up the use of digital services by GP practices and extra resources for GP recruitment and retention.