A woman has fallen down a lift shaft at Starbucks and suffered "serious injuries".

The woman, believed to be in her 20s, suffered a suspected broken leg and pelvis and was taken to hospital.

West Midlands Ambulance Service said the woman fell approximately 25ft at the chain's shop in Solihull High Street.

Paramedics reported the woman tried to use the lift but fell when she stepped into the lift shaft and found nothing there.

Emergency services were called to the shop at 12.35pm on Thursday and ambulance staff and firefighters helped extricate her.